Factors Affecting Emergency Medical Service Providers Performance in Makkah Region during 2018

Abstract

Background:Good performance is very important to the patient because if the workers are happy and satisfied with their work they will be highly motivated to perform the best of their ability to provide the healthcare.

Objective: To Identify the most factor s affecting the emergency medical service providers in Makkah region during 2018.

Methods: 100 emergency medical service providers (EMS) were randomly selected from Saudi Red Crescent Authority and hospitals in Makkah, who filled questionnaires about the factors affecting their performance that was analyzed by using manual analysis.

Results: The most factor affecting EMS providers in Makkah is stress which was 46%, then the salary which was 44%, then motivation which was 41%, then job satisfaction which was 39%, then the communication which was 38%, then the time of work which was 37%, and the lowest factor affecting EMS provider is physical security which was 35%.

Conclusion:The findings from this research conclude that stress, motivation, communication, time of work, salary, job satisfaction, and physical security can affecting the performance of EMS providers in Makkah, and the most factor can affect EMS providers is stress.